+ How do I track my order?

Once your order has been shipped, you will receive a confirmation email. Please send any questions to this email. shiningshawnie@gmail.com

+ When will I receive my order?

Orders are typically processed within 2-4 business days. Delivery times vary based on your location, but most domestic orders arrive within 5-10 business days. Some orders may arrive with 25-30 business days.

+ Where is the product made and shipped from?

Most Shinie Crystal jewelry is designed and handcrafted using real natural crystals. Our pieces are made and shipped from our workshop in the U.S.

+ What is your return policy?

We accept returns for store credit or exchange within 30 days of delivery. Products must be unworn, in original packaging, and accompanied by proof of purchase. Return shipping costs are covered by the customer.

+ How do I exchange an item?

To exchange your bracelet, please email us at shiningshawnie@gmail.com with your order number. We’ll guide you through the steps to complete your exchange.

+ Do you ship internationally?

Yes, we ship worldwide! International shipping fees and customs duties may apply depending on your location. Currently, we only ship to the U.S. and Canada.

+ What forms of payment do you accept?

We accept all major credit cards, PayPal and other secure checkout options.

+ What materials is your jewelry made of?

Most of our bracelets are made with genuine, ethically sourced crystal stones. Each piece is handcrafted with love and intention to carry unique energy and meaning.

+ What size are the bracelets?

Most of our bracelets are made to fit a 6”– 7.5” wrist comfortably using stretch cord. We also offer adjustable and custom sizes for select styles.

+ Do the bracelets fit children?

While our standard sizes are designed for adults, we’re happy to customize a smaller size for kids upon request. Please email us with the child’s wrist measurement.

+ How to care for our jewelry?

To preserve your bracelet, avoid exposure to water, perfume, or harsh chemicals. Store in a soft pouch and gently wipe with a dry cloth to keep it shining.